Shipping Policy

Thank you for shopping with Hill Candle! We are committed to delivering your orders quickly and safely. Please read our Shipping Policy to understand how and when we ship your products.

Order Processing Time

  • All orders are processed within 3 business days (Monday to Friday), excluding weekends and holidays.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Please note that during peak seasons and special promotions, processing times may be extended.

Shipping Methods & Delivery Times

We offer the following shipping options within the United States:


Shipping Method Transit Time Cost
Standard Shipping 2-11 business days $6.99 flat rate

Please note: Delivery times are estimates only and may vary depending on carrier performance and unforeseen delays.

International Shipping

At this time, Hill Candle ships only within the United States. We hope to expand internationally soon!

Why We Only Sell to the US

  1. Market Research and Demand:

    • Our initial market research indicated a higher demand for our products within the US. By focusing on this market, we can better cater to our customers' preferences and needs.

  2. Shipping Costs and Logistics:

    • Shipping products internationally from the UK to various countries can be complex and expensive. We want to ensure that our customers receive their orders promptly and at a reasonable shipping cost. Focusing on the US allows us to streamline our logistics and reduce potential delays.

  3. Regulatory Challenges:

    • Selling internationally involves navigating various regulations, tariffs, and compliance requirements. By concentrating on the US market, we can avoid these complexities and provide a smoother shopping experience for our customers.

  4. Quality Control:

    • By limiting our sales to the US, we can maintain strict quality control over our products and shipping processes. This focus helps us ensure that every customer receives a product that meets our high standards.

  5. Future Expansion Plans:

    • We are committed to expanding our reach in the future. While we currently focus on the US market, we are actively exploring options to offer our products to other countries, including the UK, as we grow.

Order Tracking

  • Once your order ships, you will receive a confirmation email with a tracking number.
  • You can track your package via the carrier’s website to stay updated on its status.

Shipping Restrictions

  • We currently cannot ship to P.O. boxes, APO/FPO addresses, or international destinations.
  • All shipments require a physical address for delivery.

Delays and Issues

  • While we strive to deliver your order on time, delays may occur due to weather, carrier issues, or other uncontrollable factors.
  • If you experience any issues with your shipment, please contact us at support@hillcandle.com. We’ll happily assist you.

Damaged or Lost Packages

  • If your package arrives damaged, please notify us within 30 days of delivery to arrange a replacement or refund.
  • In case of lost packages, we will work with the carrier to investigate and resolve the issue.

Contact Us

If you have any questions about shipping, please contact Hill Candle at:

Thank you for trusting Hill Candle. We appreciate your business and look forward to serving you!