FAQs
Here you’ll find answers to the most common questions about our products, orders, shipping, and more. If you don’t find the answer you’re looking for, please contact us through our Contact Us page or email us at support@hillcandle.com. We’re happy to help!
What payment methods do you accept ?
We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal, Apple Pay, and Google Pay. All payments are securely processed through Shopify Payments.
How long will it take to process my order ?
Orders are typically processed within 3 business days (Monday to Friday), excluding weekends and holidays. During peak seasons, processing times may be longer.
How much does shipping cost ?
Shipping costs vary depending on the shipping method you choose at checkout. We offer flat rate standard shipping for $6.99
Do you ship internationally ?
Currently, Hill Candle ships only within the United States. We hope to offer international shipping soon!
Can I return or exchange a product ?
Yes! We accept returns and exchanges within 30 days of delivery, provided the product is unused and in its original condition and packaging. Please see our full Returns & Refunds Policy for details.
How do I track my order ?
Once your order ships, you will receive a tracking number via email. You can use this number to check the status of your shipment on the carrier’s website.
What if my order arrives damaged ?
Please contact us within 30 days of delivery if your order arrives damaged. We will promptly arrange a replacement or refund.
How do I contact customer support ?
You can reach us by email at support@hillcandle.com. Our team is available Monday through Friday to assist you.
Can I cancel my order ?
Orders can be canceled within 24 hours of placement before the processing begins. Please contact us immediately if you wish to cancel.
Thank you for choosing Hill Candle! We appreciate your support and are dedicated to providing you with quality products and excellent customer service.